Shipping policy
We take great pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.
Order Confirmation
After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails.
Processing Time and Shipping Schedule
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.
Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. While Mave partners with reliable courier companies to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of any shipping delays or issues, Mave will work with you to resolve the issue as soon as possible. However, Mave is not liable for any shipping delays or issues that may arise during the delivery process.
Shipping Time
This refers to the time it takes for items to be shipped from our warehouse to the destination.
Estimate Shipping Time
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- *This does not include 1-3 days processing time.
- * Shipping time is estimated and commences from the date of shipping, rather than the date of order. The actual delivery time is subject to the official website/notice of the logistics company.
Customs may sometimes hold packages for inspection, causing delays in delivery. We advise customers to check with their local customs office to determine if any additional fees or inspections may apply to their order.
If customs holds a package, it may be the customer's responsibility to provide necessary documentation or information to release the package. Mave is not responsible for any delays or additional fees incurred due to customs holding a package.
Package Delivery
Some of our courier partners may require a signature upon delivery. If this is the case, the courier will not leave the package at your doorstep without obtaining a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery again at a later time. Please note that Mave is not responsible for any issues that may arise because of courier decisions to leave packages without a recipient.
If you know that you will not be available to receive the package when it arrives, you may be able to arrange for someone else to sign for it. Alternatively, you can contact the courier company directly to make alternative delivery arrangements. It is important to note that once the package has been delivered and signed for, Mave is no longer responsible for the package or any issues that may arise.
Please note that we cannot guarantee Saturday delivery, even if your shipping is upgraded to express.
Damages Due to Courier Handling
If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at info@themavemall.com and we will do our best to assist.
Incorrect Orders
If your package arrives with missing or incomplete items, please contact us at info@themavemall.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately.
Shipping Details
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation.
If you notice an error in your shipping details, please email us at info@themavemall.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
There may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Lost or Stolen Package
If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates. Please note that MaveMall is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy.
Returns
Please note that when returning an item, customers are responsible for the cost of shipping the item back to us.
To start the return process, please review our return policy which outlines the conditions under which we accept returns. You can find our return policy on our website at https://themavemall.com/pages/return-policy. Please carefully review the policy to ensure that your return meets the required conditions.
Shipping Policy
Mave reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Mave products, customers are indicating their acceptance of this Shipping Policy including any modifications that may be made to it.