FAQ

Simply email us within 8 hours (not applicable to Klarna order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email. Kindly note that for Klarna orders, no order modifications are allowed (including product details, recipient's name, shipping and billing information) after placed. If a price difference is incurred for higher value product(s) or upgrade in shipping method is required after the order is placed, you will need to settle the payment request sent by our Customer Service team at one go without separate installments.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

Shipping time depends on the product you purchase and the destination location as a different product has different production time. Visit this link to find the estimate shipping time for your country: Click here

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.

Please send us an email with more details and we will follow up.

Our cases combine fashion and function, exceptional durability and protection for your iPhone. However, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. For additional screen protection, we recommend using a separate screen protector to guard against screen breaks.

MaveMall's case prices vary depending on the case types and device models. You may click on your preferred design and select your device model in the dropdown box for details. Stay up to date on all MaveMall promotions to get the best deal on cases and tech accessories.

Cases do not necessarily cause overheating. There may be a trapping heat when putting on the case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Most MaveMall cases can work with wireless charging. As the thickness of each case type varies, please check the product description or contact us for accurate information.

The weight of phone cases varies depending on the case types selected as they are made with different materials.

TO CLEAN: use only water and soft cloth to clean. AVOID harsh chemicals and alcohol-based cleaners. Please avoid rubbing, washing, and using alcohol, sanitiser, or similar chemicals.

We are so sorry about that! If we sent you an incorrect item in your order, click the “Contact” link below and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

We are VERY sorry about that! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. If your order arrived damaged, click the “Contact” link below and provide us with your name, order number and a photo of the damaged item(s). We will help get this resolved ASAP!

We accept major debit cards and credit cards, Apple Pay, Paypal and Shop Pay.

If an error message occurs, this may be because:

• The debit card cannot be used for this type of payment
• Your bank has rejected the transaction due to suspicions of fraud
• The card is not activated for international transactions
  Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.

Your card is always charged at the time of purchase.

We are afraid that only one promo code can be applied per order.

Stay up to date on all MaveMall promotions by subscribing to our newsletter to get the best deal on phone cases and tech accessories.

Some codes only apply to certain products or items in a specific collection or some codes require you to spend a minimum amount for the code to apply or it may require a certain amount of products in your cart to apply. Please read the coupon terms & condition then try applying if it still doesn't work use the link below to contact us.

Proceed to checkout with the checkout button in your cart. During checkout, you will see a button that says "Click here to apply a discount code." Type in the code and click the arrow to apply it to your order.

Yes, we offer worldwide shipping!

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year. Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

The delivery time will vary a lot from country to country. Please visit this link to find the esitmated delivery time to your country: Click here

You should receive an email with tracking information as soon as your order ships. If you cannot locate the tracking email, you can also track your package by clicking here If none of those options work, please contact us using the link below.

You should receive an email with tracking information as soon as your order ships. If you cannot locate the tracking email, you can also track your package by clicking here If none of those options work, please contact us using the link below.

Yes, definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

If you wish to return your item(s), please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Please ensure you are aware of our Refund Policy which can be found here. Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Please note that we only accept one-time exchange. Price difference (if any) between the original item and item for exchange will be charged. Purchases from 'Limited Edition', 'Sale', 'Mystery' are final and no return would be granted under any circumstances.